Shipping & Return Policy

Shipping Information

At Caseidy, we aim to provide fast and reliable shipping for all our customers. Here's what you need to know:

  • Processing Time: Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the following business day.
  • Shipping Methods: We offer a range of shipping options to fit your needs, including standard and expedited delivery.
  • Estimated Delivery Time: Delivery times may vary depending on your location. Please allow 5-7 business days for standard shipping and 2-3 business days for expedited shipping (subject to shipping carrier availability).
  • Shipping Costs: Shipping costs are calculated at checkout based on your location and the shipping method you choose. Free shipping may apply for orders over a certain amount (please check the checkout page for eligibility).
  • Tracking: Once your order has shipped, you will receive a tracking number via email to track your order in real-time.

Returns & Exchanges

We want you to be completely happy with your purchase, but if for any reason you are not satisfied, we offer a 30-day return or refund policy:

  • Eligibility for Returns: You can return your AirPod case within 30 days of receiving your order for a full refund or exchange. The product must be unused, in its original condition, and in the original packaging.
  • How to Return an Item: To initiate a return, please contact our customer service team at [email address] with your order number and the reason for your return. We will provide you with return instructions and a return authorization (RA) number.
  • Refund Process: Once we receive the returned item, we will inspect it and process your refund. Refunds will be issued to your original payment method. Please allow up to 7-10 business days for your refund to appear.
  • Exchanges: If you would like to exchange your AirPod case for a different style or color, please reach out to our support team to guide you through the exchange process. Exchanges are subject to product availability.
  • Non-Refundable Items: Custom or personalized items, if applicable, cannot be returned or exchanged unless defective.

Defective or Damaged Items

If your AirPod case arrives damaged or defective, please contact us immediately at [email address] with photos of the issue, and we will provide you with a replacement or full refund at no extra cost. Returns due to defects are processed quickly to ensure customer satisfaction.

Non-Refundable Shipping Costs

Please note that shipping charges for returned items are non-refundable unless the item is defective or damaged. Customers are responsible for return shipping costs unless otherwise specified.